1. Information We Collect
1.1 Customer Information
When you sign up for or use the Services, we may collect:- Contact Details: Name, email address, phone number, company/organization name, job title.
- Account Credentials: Username, password, and authentication tokens obtained via Google or GitHub.
- Demographics & Preferences: Optional information you choose to provide, such as your role, preferences, or profile picture.
1.2 End-User Data (Processed Locally)
As part of your use of our SDKs and APIs, end-user data—such as UI state, interaction patterns, feature usage metrics, error rates, performance data, and support conversation context—is processed in the user’s browser. We do not store or share any personally identifiable end-user information; only anonymous, aggregated analytics are retained server-side.1.3 Usage & Technical Data
We automatically collect certain technical information to operate and improve our Services:- Device & Browser Info: IP address, browser type and version, operating system.
- Log Data: Server logs, web beacons, session duration, pages viewed, links clicked.
- Cookies & Similar Technologies: Cookies, local storage, encrypted refresh and access tokens.
1.4 Third-Party Sources
We may receive information about you from third parties who support our marketing, analytics, or payment processes. We use such data only to facilitate your experience and Service functionality.2. How We Use Your Information
We use the information we collect to:- Provide & Improve Services: Authenticate users; render and optimize features; diagnose technical issues; monitor usage patterns; develop new features.
- Communicate: Send transactional messages (account confirmations, security alerts, billing notices) and, if you opt in, marketing communications.
- Analytics & Research: Aggregate and anonymize usage data to understand how our Services are used and to drive product decisions.
- Legal & Security: Detect and prevent fraud, enforce our Terms of Service, and comply with legal obligations.
3. Third-Party Integrations & Data Processing
To power our platform, we integrate with trusted third-party providers:- AI Processing: OpenAI, Anthropic
- Authentication: Google, GitHub
- Analytics: Google Analytics, PostHog
- Infrastructure & Payments: npm, Stripe, Loops (email), Tally (forms)
4. Information Sharing & Disclosure
We do not sell, rent, or share your personal information with data brokers, advertisers, or AI modelers. We will disclose information only if required by law or to:- Comply with legal processes or government requests.
- Protect the rights, property, or safety of Aida, our users, or the public.
- Enforce our agreements or policies.
- Facilitate a merger, acquisition, or asset sale—in which case, user data may be transferred as an asset, subject to confidentiality obligations.
5. Your Choices & Rights
- Access & Correction: You may request a copy of or updates to your personal information.
- Deletion: You can ask us to delete your data; note that deletion will terminate your access to the Services.
- Opt-Out of Marketing: You may unsubscribe from marketing communications at any time via the links provided or by contacting us.
- Cookies Management: You can control or delete cookies in your browser settings; disabling cookies may affect Service functionality.
6. Data Security & Your Risks
We implement commercially reasonable technical and organizational measures to safeguard your data against unauthorized access, disclosure, or alteration. However, no system is impenetrable; by using our Services, you acknowledge and accept residual security risks.7. Managing Cookies
Most browsers let you manage cookie settings—delete existing cookies, block or allow cookies on a site-by-site basis, or browse in private/incognito mode (which clears cookies when you close the window). Consult your browser’s help resources for details.8. Data Retention
We retain personal information only as long as necessary to provide the Services, fulfill legal obligations, resolve disputes, and enforce our agreements. End-user data processed locally is not stored beyond aggregated analytics retention periods (up to 90 days).9. Children’s Privacy
Our Services are not directed to children under 16. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child under 16, please contact us and we will promptly delete it.10. International Users
Your data may be transferred to and processed in the United States and other countries. When transferring personal data from the EU/EEA/UK, we rely on standard contractual clauses or other appropriate safeguards.11. California Residents’ Privacy Rights
Under the California Privacy Rights Act (CPRA), California residents may request:- Disclosure of the personal information we collect and share.
- Deletion of personal information.
- Opt-out of the sale or sharing of personal information.
12. Changes to This Privacy Policy
We may update this Policy to reflect changes in our practices or legal requirements. We will post the revised Policy with a new “Effective Date.” Continued use of the Services after updates constitutes acceptance of the revised terms.13. Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please reach out to: Aida, Inc.2607 Euclid Ave
Austin, TX 78704
USA Email: info@aida.vc